Customer (on phone): hi, i was wondering if i would be covered for an mp3 player?
me: when did you buy the mp3 player?
Customer: i bought it at christmas time.
me: okay, why are you returning it?
Customer: Well i just want to know if i am warranteed for it through Canadian Tire.
me: Is it defective?
Customer: well, my dog chewed it.
me: i see.. well you cant return anything unless it is a manufactured defect, you know what i mean?
Customer: Oh, well doesn't your card have insurance that will cover me?
me: The credit card company does offer insurance, but you have to pay for it, and they will usually call you and offer it to you.
Customer: Yeah, im pretty sure canadian tire has insurance for me.
me: well i know they have insurance, but i really dont think it will cover something like that.
Customer: oh, well i think they should. how can we find out?
me: you'll have to call the phone number on the back of your card. But i dont expect them to cover your dog chewing on your mp3 player.
Customer: okay, well im going to call them.
me: alright then, bye.