Sunday, February 14, 2010

Manufacturer's Defects?

Customer (on phone): hi, i was wondering if i would be covered for an mp3 player?

me: when did you buy the mp3 player?

Customer: i bought it at christmas time.

me: okay, why are you returning it?

Customer:  Well i just want to know if i am warranteed for it through Canadian Tire.

me:  Is it defective?

Customer: well, my dog chewed it.

me: i see.. well you cant return anything unless it is a manufactured defect, you know what i mean?

Customer: Oh, well doesn't your card have insurance that will cover me?

me:  The credit card company does offer insurance, but you have to pay for it, and they will usually call you and offer it to you.

Customer:  Yeah, im pretty sure canadian tire has insurance for me.

me: well i know they have insurance, but i really dont think it will cover something like that.

Customer: oh, well i think they should. how can we find out?

me: you'll have to call the phone number on the back of your card.  But i dont expect them to cover your dog chewing on your mp3 player.

Customer: okay, well im going to call them.

me: alright then, bye.

Saturday, January 30, 2010

is this some kind of scam...?

(this is quoted from another fellow employee's story..)

Lady (goes to employee)  I want a snowblower on receipt.

Employee ok well the snowblowers are over here...

Lady I dont actually want a snowblower. I want other things. But I  need a snowblower on the receipt.

Employee uhh what? what do you want to buy?

Lady Lots of other things. Just show a snowblower on receipt!

Employee Uh..if you want a snowblower on your receipt, you'll be taking a snow blower.

Lady goes to customer service....

Lady: If i buy a snow blower and return it.. can i keep the receipt showing i payed for snowblower, not the return?

Customer service rep: Uh.. what? no...we have to show you returned it.

Lady: i need a snowblower on my reciept!

Its difficult leaving a store....

Guy (at the store entrance, going the wrong direction, struggles to get through the twirl gates, that don't move in the direction he wants..)

Me (at customer service, next to store entrance): You have to exit through the front doors sir.

Guy: How do you get through here?! (sounding annoyed, still struggling with the gates)

Me: Well you have to leave through the front doors sir, not here.

Guy: Where?

Me: The front doors are behind the cashiers (points in their direction)

Guy: Where? (looking aimlessly in the direction i point..)

Me: Over by the cashiers right there. (I point to them again, trying to be calm)

Guy: You mean i can't leave through here? (aggravated..)

Me: No, you have to leave through the doors by the cashier, sir.

Guy: Where?

Me: See the front doors by the cashiers right there?

Guy: Oh. (and storms away, angry, in the direction NOT towards the cashiers.. )

True story. word for word. I don't think this guy was foreign either.